Refund policy

*Returns and Refunds Policy*

*Your Satisfaction Matters*

At Ehaz collection, we strive to provide the best possible experience for our customers. Here's our returns and refunds policy:

*Returns*

- *Return Window*: 10 days from the date of delivery.
- *Returnable Items*: Unstitched salwar suits can be returned if you're not satisfied.
- *Non-Returnable Items*: Stitched and custom-stitched products are generally non-returnable, except in cases of stitching mistakes that don't match the provided measurements.
- *Defective Pieces*: Returns are accepted for defective pieces, provided a proper opening video is submitted, showcasing the defect and including the outer courier cover.

*Return Process*

- Raise a return request on the same day as delivery.
- Ensure the product reaches us within the specified timeframe with a 360-degree parcel opening video.
- The product must be in its original condition with brand tag, price tag, and all original packaging intact.

*Refund*

- Refunds will be processed in the form of store credit (Fashion Station Wallet).
- Store credit will be credited within 2-3 business days.
- The credit can be used to place new orders.

*Important*

- Return cost is borne by the customer.
- A clear, unedited video is essential for processing returns.
- Refunds will not be issued for:
    - Products that don't meet personal expectations regarding color, fabric, or design variations.
    - Products that have been used, altered, or damaged after delivery.
    - Products without original packaging, tags, or with missing contents.

By following these guidelines, we can ensure a smooth returns process for you.